Shipping & Returns
After placing your order, you will receive a confirmation email stating when you can expect the product. You can also view your account: if you log in on the website, you can retrieve the Track & Trace code for your order.
If you contact us about your delivery, please always state your order number. A different delivery time applies to items that are not available directly from stock.
The following delivery times apply to orders placed before 11:00 p.m.
Not at home when your order is delivered? In most cases, delivery will be attempted again or the parcel will be handed to your neighbours. If this happens, you will often find a note from the courier in your mailbox.
You will also receive a Track&Trace email from the courier service that lets you follow your order. If you have any questions about your delivery, please contact customer service.
You can only use our free return service within the Netherlands, Belgium, Germany, Austria and Switzerland.
You can only return one parcel per order free of charge. DPD's terms and conditions apply. These can be found at: https://www.dpd.com/nl_privateklanten#!returns
For larger or heavier parcels, the return costs are at your expense. For current costs, please refer to the PostNL website.
If your product does not meet your expectations, you can return it to us within 30 days of receipt without giving reasons. Please do not send the item to our postal address. If you are unable to return it, please contact us.
You can return your order (in full or in part) via your confirmation email:
- Click the link labelled "Return"
- Choose a parcel shop near you
- Click Confirm
- Open the email from DPD and print out the details
- Take the details and your parcel to the parcel shop and drop it off there free of charge
You can only use our free return service within the Netherlands, Belgium and Germany. You can only return one parcel per order free of charge; the maximum parcel size is 100x50x50 cm and 20 kg. DPD's terms and conditions apply. These can be found at: https://www.dpd.com/nl_privateklanten# returns.
For larger or heavier parcels, the return costs are at your expense. For current costs, please refer to the PostNL website.
If you contact us about your delivery, please always state your order number. A different delivery time applies to items that are not available directly from stock.
The following delivery times apply to orders placed before 11:00 p.m.
Not at home when your order is delivered? In most cases, delivery will be attempted again or the parcel will be handed to your neighbours. If this happens, you will often find a note from the courier in your mailbox.
You will also receive a Track&Trace email from the courier service that lets you follow your order. If you have any questions about your delivery, please contact customer service.
Free returns
At HenArt, you can return your order free of charge if you meet the following conditions:You can only use our free return service within the Netherlands, Belgium, Germany, Austria and Switzerland.
You can only return one parcel per order free of charge. DPD's terms and conditions apply. These can be found at: https://www.dpd.com/nl_privateklanten#!returns
For larger or heavier parcels, the return costs are at your expense. For current costs, please refer to the PostNL website.
If your product does not meet your expectations, you can return it to us within 30 days of receipt without giving reasons. Please do not send the item to our postal address. If you are unable to return it, please contact us.
You can return your order (in full or in part) via your confirmation email:
- Click the link labelled "Return"
- Choose a parcel shop near you
- Click Confirm
- Open the email from DPD and print out the details
- Take the details and your parcel to the parcel shop and drop it off there free of charge
You can only use our free return service within the Netherlands, Belgium and Germany. You can only return one parcel per order free of charge; the maximum parcel size is 100x50x50 cm and 20 kg. DPD's terms and conditions apply. These can be found at: https://www.dpd.com/nl_privateklanten# returns.
For larger or heavier parcels, the return costs are at your expense. For current costs, please refer to the PostNL website.